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Includes Parts and Labor coverage plus accidental damages caused by drops and spills
Repair or Replacement Promise on Every Product and Never a Deductible
5 Day Repair Guarantee on Depot Service
Contract Delivered by E-mail, Register and File Claims Online or by Phone
Excludes Aerial Drones and Radio Controlled Devices
4-Year Camera/Camcorder + ADH Plan under $350
Most Helpful Customer Reviews
Amazon listed this as "accidental & spill" damage protection, however the contract explicitly states that water damage of any kind (along with a very, very long list of other things that void the protection) voids the protection plan. In fact, the coverage is worded in such a way that pretty much everything voids the protection program.
If you don't believe me, here's an excerpt:
WHAT IS NOT COVERED: THIS SERVICE AGREEMENT DOES NOT COVER ANY LOSS, REPAIRS OR DAMAGE CAUSED BY OR RESULTING FROM: (A) PRE‐EXISTING CONDITIONS INCURRED OR KNOWN TO YOU ("PRE‐EXISTING" MEANS A CONDITION THAT WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY RELATES TO THE MECHANICAL FITNESS OF YOUR COVERED PRODUCT PRIOR TO ISSUANCE OF THIS SERVICE AGREEMENT); (B) IMPROPER PACKAGING AND/OR TRANSPORTATION BY YOU OR YOUR REPRESENTATIVE RESULTING IN DAMAGE DURING SHIPMENT TO A SERVICE CENTER OR RELOCATION OF THE COVERED PRODUCT; (C) INSTALLATION,...
I was planning to buy a camera and accident coverage from amazon today - but after reading so many reviews of this plan that read "well, not too sure, but hopefully I won't need it"….I decided to do my own research!! When I went to the smart guard website and started reading what is NOT covered, I couldn't believe it! Here are a few things that are NOT covered under this "Accident Protection Plan". Water damage of any kind - fresh or salt water - due to weather or spillage, by owner or any other person. Damage due to weather exposure - dirt, sand, moisture, etc. Power overload or surge. Accidental damage - physical, mechanical or electrical - due to Dropping. Um, ok, what on earth am I buying a protection plan for if it covers exactly NONE of the potential reasons I would have for needing an accident protection plan?!? The only reason I would buy one is to protect myself against a minor accident like something getting spilled on it, sand or dirt from the...
If you read the fine print, this coverage is basically non-existant. They have the right to substitute a refurbished product OR at their sole option a different product entirely with "similar" features. Not even the same features or specs, but what they consider to be "similar". They can even give you a product of a different Brand. If you buy a Sony, you could get a non-name brand or any brand. If they have to repair the product, they can use generic parts or parts that are not made by the company that made your product. You can wind up with re-furbished parts, third-party much cheaper parts or whatever they decide to put in the product. The reason the price is so reasonable for this warranty is that it really isn't a warranty. You could wind up with anything. They also do not cover what they deem to be abuse or mis-handling. It is solely up to them to decide if you should be covered. In fact, whatever they send you is no longer covered under the warranty you...
The authorised South African distributor of this product is under no obligation to honour the manufacture's guarantees/warranties or to provide after-sales service.
Please note that this item is imported from the USA, and is designed to be used in the USA. In addition, if the unit is powered it will come with a US plug and an adapter/transformer may be required. Please click here for more information on power requirements, or check with us if you are unsure or need any assistance!
Please also note that certain items cannot be imported, these include Alcohol, Animals, Batteries, Flammable Materials, Currency, Food, Furs, Chemicals, Explosives, Medications, Plants, Seeds, Supplements, Pressurized Cans, Tactical Equipment, Vitamins, Weaponry and Weaponry Accessories. In these cases, the item and information is displayed for reference purposes only. If you are not sure if we are permitted to bring an item, please send us an e-mail with a link to the item to confirm.
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