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Books > Business & Money > Management & Leadership > Information Management > B00B6FBD36
  1. A Guide to Customer Service Skills for the Service Desk Professional (Help Desk)
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  2. A Guide to Customer Service Skills for the Service Desk Professional (Help Desk)

    Delivery: 10-20 Working Days
    Customer Ratings (10 reviews)
    Not Available / Digital Item

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A Guide to Computer User Support for Help Desk and Support Specialists

Donna Knapp
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Cengage Learning
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Most Helpful Customer Reviews

I didn't enjoy this book at all. I haven't met a book I didn't like in all of my life, but this one just took all of my life force and pulled it out of me. The experience was painful.
If you are a professor don't subject your students to torture. Choose something else.
Sorry Mrs.Knapp, I hope you never find out that I despise your book. It's not personal.
This was a required book for my class and ended up being about $35 cheaper then through the college. The book goes over the basics and for the most part, if you have good common sense you wont really need to read the chapter to answer the questions. Over all its a book that has questions in it, and in my opinion a waste of money for me...
Book is fine. I needed it for a college class. It's kinda basic knowledge and concepts, but I didn't have any input as to what book was chosen for the class. It's not one I'll add to my library, but it fits the need for a CS class.
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