Delivered by e-mail; register and file claims online or by phone
We will fix the item, replace or pay up to the original purchase cost of the item. Zero deductible
Fully transferable if you give as a gift
Some customers may purchase service plans and eligible products on Amazon. If you purchase this service plan and eligible product for this service plan, you acknowledge that Amazon may send the service plan seller relevant product and price information for the purpose of administering the plan.
Most Helpful Customer Reviews
Not worth the aggravation this company put me through to register my $26.00 product. Amazon, nor this company makes registering easy! You have to upload the receipt from Amazon to the company, good luck! Amazon receipt must be uploaded to Assurant 360 to honor said warranty! This company's on-line form also rejected the product serial number, kept saying it was incorrect, the serial number was correct! I made certain, it was spelled out plainly, SN number right on the box! Item warranty purchased for, "Microsoft all in one media keyboard model# N9Z-00001"
WORST PRODUCT PROTECTION EVER.
Ok, so I wasted $2 on this stupid thing. I purchased a Riitek 8+ remote to replace a broken one. I bought the plan just in case. 3 weeks after getting my device, it breaks down again. I file a claim with Assurant, as per the instructions. I then had to follow through on it, as per the instructions and either call or web chat. I choose to chat because I hate talking to reps on the phone.
I was denied my claim of $22 on 2 different grounds.
1) Device was still under manufacturer warranty. 2) Protection plan ONLY covers surge protection.
So not only did I do it too soon, but it wouldn't have mattered because it wouldn't have covered.
I learned my lesson, don't buy protection plans, that aren't worth anything, even the $2 it cost to buy it.
I ended up canceling the plan shortly after purchasing it, but the process was very easy, and according to the final screen, the refund is in process. I have occasionally used extended warranties purchased through Amazon before, and the process has always been easier than what I dealt with back in the day after purchasing warranties at stores like Best Buy. In this case, I was on the fence about buying a product, and this gave me some reassurance. After receiving the product I decided it was cheap enough (about $20) that it probably wouldn't be worth the hassle to prove it was broken even if it quit working (since there are no real instructions for troubleshooting, and I'm not sure I could get through to the manufacturer to confirm it's broken even if I wanted to). If this obscure manufacturer had been listed in the drop down for registering the product, I might have kept the warranty, but I was impressed to see how easy it was to cancel - it makes me much more likely to buy one again...
The authorised South African distributor of this product is under no obligation to honour the manufacture's guarantees/warranties or to provide after-sales service.
Please note that this item is imported from the USA, and is designed to be used in the USA. In addition, if the unit is powered it will come with a US plug and an adapter/transformer may be required. Please click here for more information on power requirements, or check with us if you are unsure or need any assistance!
Please also note that certain items cannot be imported, these include Alcohol, Animals, Batteries, Flammable Materials, Currency, Food, Furs, Chemicals, Explosives, Medications, Plants, Seeds, Supplements, Pressurized Cans, Tactical Equipment, Vitamins, Weaponry and Weaponry Accessories. In these cases, the item and information is displayed for reference purposes only. If you are not sure if we are permitted to bring an item, please send us an e-mail with a link to the item to confirm.
Please also ensure that you are ordering the correct item for your particular application as returns to the USA are costly. Product reviews are also provided for most of our items, which can give you a good idea for possible things to look out for and the quality of the item. By clicking Add to Cart, you are confirming that the item is correct and you accept the conditions listed here.