#1#If you are not satisfied with our product(s), please contact us through firstname.lastname@example.org to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns. #2# Items returned without RMA# will delay the process or be ignored. #3# A replacement or refund will be arranged for all defective products returned, subject to verification of defect. Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal use. Replacement items, if issued, do not restart or in any way extend the warranty period.#4#And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. Please note that Any returned item with scratches, dents, dings, and any other markings, Or Returned Item not in restocked condition. We reserve the right to charge a 10%-18% restocking fee. #5#For battery packs or battery related products, warranty becomes void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar code label has been removed or tampered with. #6#For battery pack or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect. A battery pack that retains eighty percent (80%) of its original capacity after twelve months is considered normal. #7#If a product is returned to us after it has been in use for over 9 months, we may, at our discretion, exercise an option to refund a portion of the purchase price proportional to the remainder of the warranty period.
The authorised South African distributor of this product is under no obligation to honour the manufacture's guarantees/warranties or to provide after-sales service.
Please note that this item is imported from the USA, and is designed to be used in the USA. In addition, if the unit is powered it will come with a US plug and an adapter/transformer may be required. Please click here for more information on power requirements, or check with us if you are unsure or need any assistance!
Please also note that certain items cannot be imported, these include Alcohol, Animals, Batteries, Flammable Materials, Currency, Food, Furs, Chemicals, Explosives, Medications, Plants, Seeds, Supplements, Pressurized Cans, Tactical Equipment, Vitamins, Weaponry and Weaponry Accessories. In these cases, the item and information is displayed for reference purposes only. If you are not sure if we are permitted to bring an item, please send us an e-mail with a link to the item to confirm.
Please also ensure that you are ordering the correct item for your particular application as returns to the USA are costly. Product reviews are also provided for most of our items, which can give you a good idea for possible things to look out for and the quality of the item. By clicking Add to Cart, you are confirming that the item is correct and you accept the conditions listed here.