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Books > Business & Money > Business Culture > Etiquette > B003J4VEP4
  1. Business Class: Etiquette Essentials for Success at Work
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  2. Business Class: Etiquette Essentials for Success at Work

    Delivery: 10-20 Working Days
    Customer Ratings (55 reviews)
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Jacqueline Whitmore
Kindle Edition
Kindle eBook
St. Martin's Press
St. Martin's Press
St. Martin's Press
St. Martin's Press
Most Helpful Customer Reviews

As a small business owner I find myself in a variety of social situations and was thrilled to find a book that addresses may of the questions that I frequently had. The book is a quick read and is written in such a way that it entertains you as it educates you. What do you do when you drop a fork at a restaurant? What do you do when someone eats your dinner roll? Do you stand to greet people in all situations? These things happen all the time and it's nice to know what to do! Thanks Jacqueline for letting me know!

You will also want to subscribe to the author's free etiquette newsletter and tips at
This book is fairly short (~150 pages) which makes it a quick way to brush up on etiquette. I found myself taking notes on some of the tips offered by the author which I'm sure I'll find useful. The book seems geared towards salespeople and small business owners, although others will find the information helpful as well.

The book covers the following topics:
First, and lasting, impressions
Small touches equal big business
Suit up for Success
Master you mingle-ability
Small talk savy and effective listening
Dining for Dollars; The art of the meal
Techo-etiquette: minding your manners in the electronic age
Going global: How to avoid an international incident
The power of positive thinking

There are some things that are common sense, although it doesn't hurt to remind us again. I found the tips on mingling and small talk helpful as those are not areas where I'm particularly skilled. The book also covers the classic... Read more
I ordered this book for a college class and to be completely honest, I wasn't expecting much. It helps that I'm interested in this topic, but I was expecting a textbook type read and this is not anything like that. Jacqueline comes off as personable, funny and very knowledgeable in the field of etiquette. I'm very glad I purchased this book new versus used or renting because it is a great addition to my collection and I'm sure I will reference back to it in the future. I have also recommended it to several friends, coworkers and family members. It's a quick, easy read but had very good information that would be helpful to any one.
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