Concierge Confidential: The Gloves Come Off--and the Secrets

Concierge Confidential: The Gloves Come Off--and the Secrets Come Out! Tales from the Man Who Serves Millionaires, Moguls, and Madmen

New York Cityâ€™s top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding
Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeasâ€”in winter? Thatâ€™s right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York Cityâ€™s Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own.
In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy.
A few of Fazioâ€™s tips include:
â€¢ When and how much to palm in tips
â€¢ How to get a seat or ticket to the hottest thing in town
â€¢ How to avoid being labeled a rube the minute you walk through the door
â€¢ How you can become your favorite store or restaurantâ€™s most beloved customer
â€¢ And much more
Country USA
Manufacturer St. Martin's Press
Binding Hardcover
ItemPartNumber new-Nov09usbook-2017-c096969
ReleaseDate 2011-02-01
EANs 9780312643768

Country	USA
Manufacturer	St. Martin's Press
Binding	Hardcover
ItemPartNumber	new-Nov09usbook-2017-c096969
ReleaseDate	2011-02-01
EANs	9780312643768

Concierge Confidential: The Gloves Come Off--and the Secrets Come Out! Tales from the Man Who Serves Millionaires, Moguls, and Madmen

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