☰

Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience

R 2,065

or 4 x payments of R516.25 with Payflex

Availability: Currently in Stock

Delivery: 10-20 working days

Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience

Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more!
Country USA
Brand ICMI
Manufacturer ICMI
Binding Paperback
EANs 9780985461133
ReleaseDate 0000-00-00

You might also like...

Call Centers For Dummies

Advice from a Call Center Geek: Rethinking Call Center Operations

Fusion: How Integrating Brand and Culture Powers the World's Greatest Companies

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills

StrengthsFinder 2.0