Mcgraw-hill Education
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
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Description
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
- Prepare for high-stakes situations
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
Technical Specifications
Manufacturer
McGraw Hill
Height
15.2 cm
Length
1 cm
Width
22.1 cm
Weight
0.75 kg
Release date
16 September 2011
Shipping & Delivery
Your order is shipped from the USA and delivered to your door in South Africa in 10–20 working days. All items are fully tracked.
Returns & Exchanges
We offer a 30-day return window. If something isn't right, contact our support team and we'll make it right.