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Books > Business & Money > Processes & Infrastructure > Customer Relations > 0133056252
  1. Customer Service: Career Success Through Customer Loyalty (6th Edition)
    Customer Service: Career Success Through Customer Loyalty (6th Edition)
    Customer Service: Career Success Through Customer Loyalty (6th Edition)
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  2. Customer Service: Career Success Through Customer Loyalty (6th Edition)

    [0133056252]
    Delivery: 10-20 Working Days
    Price R1990.00

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Additional Information

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

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Specifications

Country
USA
Author
Paul R. Timm
Binding
Paperback
EAN
9780133056259
Edition
6
ISBN
0133056252
IsEligibleForTradeIn
1
Label
Pearson
Manufacturer
Pearson
NumberOfItems
1
NumberOfPages
240
PublicationDate
2013-04-15
Publisher
Pearson
Studio
Pearson
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