Customer Service Skills for Success

Customer Service Skills for Success

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
Country USA
Brand McGraw-Hill Education
Manufacturer McGraw Hill
Binding Paperback
UnitCount 3
EANs 9780073545448
ReleaseDate 0000-00-00

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