If you deal with difficult participants in your training sessions, you know the destructive effect they can have on their own learning, as well as on the group's learning process. This helpful guide book provides you with the knowledge and skills needed to deal with almost any difficult participant.
You'll learn first how to identify the types of difficult participants, and then how to decide which technique (127 in all) is best suited for dealing with that individual. Finally, you'll learn the steps of each technique and how to achieve maximum results.
Learn to deal with "difficult participant" types such as: * The Latecomer * The Preoccupied * The Introvert * The Domineering . . . and more!
Don't let difficult participants get the best of you. Maximize the learning potential in all your training sessions with Dealing with Difficult Participants!
Most Helpful Customer Reviews
This book has some worth to it for the beginning trainer. However, we were disappointed that the publisher had used very large margins, and very large fonts to make it appear to have more content then what it has. It is a paperback book that looks to be around $10-15, not the $25 asking price. We're sending the books back that we purchased for our trainers. It's not what we were expecting. But if you have a lavish budget, and don't care about costs, then it would be an ok addition for the "trainer library".
Four or five stars is what I would give depending upon your level of knowledge and experience in training. For the person new to training, this may well be an invaluable source to handle situations normally learned after years of experience. It may also be a valuable source for people who have not been very good at training, and have not been positive role models for years. For these people, the cost is well worth it. For those with a great deal of positive learning and experience, it may be nothing more than a review or validation of what they are already doing. Those people will also lament the high cost.
This book addresses a topic that because of behavioral styles, experience, and communication ability, many trainers have a challenge handling - participants who do not cooperate or who make things difficult. While Pike/Arch provide some useful ideas and tips that are valuable for less experienced trainers, the content does not justify the cost. There are large graphics, and wide margins which leave a lot of white space. If content was expanded or if it were priced [lower]it would be a better value.
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