Delight Your Customers: 7 Simple Ways to Raise Your Customer

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

If you want to know how strong your companyâ€™s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employeeâ€™s highest priority, because when itâ€™s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty.In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy and returning customers. Things such as:â€¢ Expressing genuine interestâ€¢ Offering sincere complimentsâ€¢ Sharing unique knowledgeâ€¢ Conveying authentic enthusiasmâ€¢ Providing pleasant surprisesâ€¢ Delivering service heroics when neededSimply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldnâ€™t you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in this invaluable guide, you can take the customer service experience you offer from ordinary to extraordinary.

Country	USA
Author	Steve Curtin
Binding	Kindle Edition
Edition	1
EISBN	9780814432822
Format	Kindle eBook
Label	AMACOM
Manufacturer	AMACOM
NumberOfPages	209
PublicationDate	2013-07-19
Publisher	AMACOM
ReleaseDate	2013-07-19
Studio	AMACOM

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

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