I am currently a student at the University of Baltimore enrolled in an Entrepreneurship class and this book was given as a recommended reading for a select amount of students in my class. Delivering Happiness is about Tony Hsieh and his life path, the Zappos Company, and how a company culture can shape the whole company from its fundamental ideas. Customer service and company culture are some of the main themes in this book that Tony Hsieh highlighted because these were Zappos core competencies that made them a one of a kind company. I personally really enjoyed this book. It is motivational and opens a path for a completely revised way of thinking about running a business. Profits usually came last for Tony Hsieh, who sold almost everything he had to keep Zappos afloat. As an employee of a business, reading this book makes you jealous of all Zappos employees. Seeing the unique culture that was created at Zappos and seeing how it positively affected customers and the business as a...
Delivering Happiness was recommended reading for a survey Entrepreneurship course at the University of Baltimore. I am a student at UB and was assigned to read this book. Overall I liked it. It begins by introducing the reader to Tony's personality, it is obvious from his childhood that he was basically born to be an entrepreneur. Naturally he ends up starting some companies; through learning from his mistakes, valuing experience over material possessions and falling in love with rave culture, Tony realizes that company culture is everything. Eventually he joins and funds Zappos full time and ends up making customer service the number one priority for the company. This is a game changer- through fostering an inclusive and well humored company culture (complete with the Culture Book and a Core Values list) the Zappos brand becomes about company happiness. Company happiness becomes employee happiness which inevitably translates into customer happiness. I liked the book, I find it easier...
I am a University of Baltimore student enrolled in the survey Entrepreneurship course and this book was one of my required readings. I just finished reading this book and I can truly say this has been the best book I have read throughout my college career. Tony Hsieh, the CEO of Zappos, delivers a compelling story explaining how Zappos started and what they had to overcome to rise to the top. The way he explained how the culture of Zappos came to be really had me wishing I could work for a company that had a set of core values that enabled growth within their employees. Trusting them to do what is best for the company in providing exemplary customer service. Building more than just a customer base but building relationships with those customers and even their suppliers. This book could give new businesses or entrepreneurs some good insight on how to build a strong culture within their business. Granted it might not be for all, at some points in the book he does explain how...
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