Designing and Using Organizational Surveys

Organizational surveys can be a powerful tool for measuring and improving employee commitment. But poor design and administration can all too frequently lead them to fail. This work offers a seven-step model covering the entire process, from initiation to post mortem. It explains how to devise and administer different types of survey, moving sytematically through the stages involved. Examples, specimen documentation, work sheets and case studies from a variety of organizational settings are included throughout.