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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process

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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process

Designing the Customer-Centric Organization offers todayÃ¢??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

Country	USA
Author	Jay R. Galbraith
Binding	Hardcover
EAN	9780787979195
Edition	1
IsAdultProduct
ISBN	0787979198
Label	Jossey-Bass
Manufacturer	Jossey-Bass
NumberOfItems	1
NumberOfPages	208
PublicationDate	2005-04-14
Publisher	Jossey-Bass
Studio	Jossey-Bass
ReleaseDate	0000-00-00

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