Emotional Value: Creating Strong Bonds with Your Customers

MP Service Management with Service Model Software Access Card (McGraw-Hill/Irwin Series Operations and Decision Sciences)

Service Management Operations, Strategy, Information Technology

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

The Responsible Company: What We've Learned From Patagonia's First 40 Years

The Civically Engaged Reader: A Diverse Collection of Short Provocative Readings on Civic Activity

The Impossible Will Take a Little While: A Citizen's Guide to Hope in a Time of Fear

The Ethics of Management

The Business Writer's Companion

Reading and Writing for Civic Literacy: The Critical Citizen's Guide to Argumentative Rhetoric (Cultural Politics and the Promise of Democracy)