I am a CCTV system integrators. I purchased a number of these units for a hospital project. We purchased 32 channels DVR, several 32 channel hybrid 960, one 32 channel hybrid D1, and one 16 Channel NVR 5series.
I was initially impressed with this product. Dahua family of products can be accessed from the same Software platform. We looked at Demos online, and asked all the right questions about the product; all checked out, until the day we deployed 6 of these DVR’s and one the NVR unit.
Below are my finding:
1. Dahua does NOT allow you direct hardware/firmware support. You have to get your firmware updates from a Dahua re-seller, and if you are buying from amazon, good luck knowing your reseller. Assume you know your reseller; chances are he a small margin with no interest in after sale support. It has been a total struggle for us to get firmware upgrade.
2. Hybrid DVR Settings are not stable, upon power loss, settings do change, and...
The authorised South African distributor of this product is under no obligation to honour the manufacture's guarantees/warranties or to provide after-sales service.
Please note that this item is imported from the USA, and is designed to be used in the USA. In addition, if the unit is powered it will come with a US plug and an adapter/transformer may be required. Please click here for more information on power requirements, or check with us if you are unsure or need any assistance!
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