The mug I received had the snake picture but was missing the word "COBRA". It's supposed to be an Official Ford Product and the lid to the box it came in was almost ripped off indicating that it passed one or two inspections without notice that something was missing on the mug. Quality control doesn't mean much anymore.
I bought this travel mug for my husband for Xmas. He liked it so much he ordered a second one. When it arrived (very quickly!), there was a small dent in the lid. I called the customer service phone number for The Car Guy Superstore. A very nice man answered the phone right away (I was shocked) and told me he'd send out a replacement immediately - which he did! The travel mug is very nice, but it's the great customer service that blew me away. It's so nice to deal with a professional, honest, responsive company that values it's customer's satisfaction. Way to go "The Car Guy Superstore"!!!
Used it twice and the lid is already failing. Looks nice but isn't built well.
The authorised South African distributor of this product is under no obligation to honour the manufacture's guarantees/warranties or to provide after-sales service.
Please note that this item is imported from the USA, and is designed to be used in the USA. In addition, if the unit is powered it will come with a US plug and an adapter/transformer may be required. Please click here for more information on power requirements, or check with us if you are unsure or need any assistance!
Please also note that certain items cannot be imported, these include Alcohol, Animals, Batteries, Flammable Materials, Currency, Food, Furs, Chemicals, Explosives, Medications, Plants, Seeds, Supplements, Pressurized Cans, Tactical Equipment, Vitamins, Weaponry and Weaponry Accessories. In these cases, the item and information is displayed for reference purposes only. If you are not sure if we are permitted to bring an item, please send us an e-mail with a link to the item to confirm.
Please also ensure that you are ordering the correct item for your particular application as returns to the USA are costly. Product reviews are also provided for most of our items, which can give you a good idea for possible things to look out for and the quality of the item. By clicking Add to Cart, you are confirming that the item is correct and you accept the conditions listed here.