The M²ARK Method: The Relationship-First System for Sales That Last
Raving Fans: A Revolutionary Approach To Customer Service
The Transformation Economy: Guiding Customers to Achieve Their Aspirations
I've Got a Guy: Stories, Thoughts, and a Few Confessions from a Hospitality Rebel
The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact and Advancing Your Career
The Big Book of Words That Sell: 1200 Words and Phrases That Every Salesperson and Marketer Should Know and Use
Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty (J-B Lencioni Series Book 33)
Delivering Happiness: A Path to Profits, Passion, and Purpose