Seller failed to mention that the card must be activated within a deadline (which was about two months from purchase). But this information was included along with the sim package and was then clarified on a message to/from seller. So you may want to contact the seller on that if it does not appear at the product description. Activation request must be submitted only at a dedicated web address, not at H2O!!! but this is no problem. Once I typed in the info it was activated within 12 hours. This sim does what it describes. We used it for about 10 days within NYC. Once activated, it connected immediately, had good reception an no trouble. As described it provided 500MB of data, free calls and text within the USA, and free international calls to a wide range of countries appearing in H2O's list. Recommended!
I got the card from sim4sale. Work as advertised. Activated the card in the seller's designated website and they email me the next business day to confirm it is activated. Get 30 days unlimited plan from date of activation confirmation. Since I don't use it much, I switched to Pay-as-you-go plan after expiration by contacting H2O customer service. I can keep the same number. Great! It takes only a minute to switch. I then buy the Pay-as-you-go minutes to load it in.
Worst customer service ever!! I have changed my SIM card three different times and I am still not able to activate it. Each time I talk to a person they put me on hold for ever and then tell me the card is not good and go back to where I bought it, this will be my fourth time going to Best Buy in a week just to change the SIM card. This will be the final time after this last time if it doesn't work I will just return. Super disapointed in this product.
The authorised South African distributor of this product is under no obligation to honour the manufacture's guarantees/warranties or to provide after-sales service.
Please note that this item is imported from the USA, and is designed to be used in the USA. In addition, if the unit is powered it will come with a US plug and an adapter/transformer may be required. Please click here for more information on power requirements, or check with us if you are unsure or need any assistance!
Please also note that certain items cannot be imported, these include Alcohol, Animals, Batteries, Flammable Materials, Currency, Food, Furs, Chemicals, Explosives, Medications, Plants, Seeds, Supplements, Pressurized Cans, Tactical Equipment, Vitamins, Weaponry and Weaponry Accessories. In these cases, the item and information is displayed for reference purposes only. If you are not sure if we are permitted to bring an item, please send us an e-mail with a link to the item to confirm.
Please also ensure that you are ordering the correct item for your particular application as returns to the USA are costly. Product reviews are also provided for most of our items, which can give you a good idea for possible things to look out for and the quality of the item. By clicking Add to Cart, you are confirming that the item is correct and you accept the conditions listed here.