There are many variables to look for when becoming a top car salesperson! As an added bonus Mark is giving you his email address and you will be able to ask him any questions you have about the car business to help you. You can send him your name and number and he will either email you back or he may call you to discuss your questions. The dealership you choose to work for is very important and this book will allow you to know what to look for when making that important decision. From their phone system to their service department you will learn the best set up to look for so you will have the best chance to be the best and make the most money! Once you know what to look for at the dealership then Mark shows you how to be the best car salesman. From information you need to know before talking to customers to getting the best satisfaction rating from your customers which is very important in this business. How much product knowledge do you need and what knowledge is the best to know? What type of follow up is the best to make the sales? What terms are used in the car business? You will need to know what A.C.V means. What are the steps to the sale from greeting the customer to delivering the vehicle and what you need to do in between those steps. There is a certain way to write the pricing and he will show you how to write the figures so you have the best chance of closing deals! Find out what to do if you can't get the price right for your customer. This is a great book for a person who has never sold cars or if you sell cars, but need some guidance to help you become a top salesperson at your dealership. Mark would love to help you become the top salesperson at your dealership! He has been in sales for 27 years and he knows what needs to be done to get the results you are looking for. Do you want a phone manager at your dealership? He doesn't recommend it and find out why. Do you want to look at your customer's vehicle that they are trading in? Mark teaches you that it is a great idea for you to look at your customer's trade and find out why. If your customer is in the finance office and won't commit to their purchase what should you do? Read this book and your customer will probably drive that vehicle home. There are a few phrases that should be used when selling cars and once you implement these key phrases it will be much easier to close your deals and make tons of money! The car business is for people who don't have a college degree, but want to make a great income. In the car business you can give yourself a bonus by selling more cars. There are several ways that dealerships pay their salespeople. Some dealerships pay a flat fee per car and others pay commission based on the profit of the car. Find out which way is best to make the most money! Mark gives you exact tips directed to the car business only! This isn't a generic sales book that talks about making sales in a general manner. Car sales are different than insurance sales or real estate and general sales books only can help you a small amount when it comes to this market. He sold eighteen cars in the month of December one year and it was because Mark used certain techniques that got his customers excited! His satisfaction rating from his customers was very high because they knew he cared about them showing them how to take care of their new car and break in the engine properly so that their car would last a very long time. In this book he tells you the information he shared with his customers so not only will you sell many cars, but your customers will be very satisfied with the way they were treated while they were going through the purchase experience. If you live in central Florida then Mark may come and visit you at your dealership and go over some things to help you even more! His goal is to help you succeed!