I agree that I did have some problems with paper jams in the ADF. But then I noticed that it seemed to mostly happen with smaller width paper (11" long, but less than 8.5" wide) and legal size documents when trying to duplex. Well, then I read the manual (duh!) and it clearly states that the scanner is not set up to duplex legal size documents or unusual sized paper. So I thought that was a problem.
But I am trying to scan all my documents into electronic form and so the scanner is only part of the solution -- electronic document management software is the other part. I got PaperPort Professional 10, set it up with the ISIS driver (the TWAIN driver is not so good) using the PaperPort scanner setup utility running all scanner tests -- and it started working perfectly! The key with legal and odd size documents is not to duplex! Scan one side with the ADF then turn the documents over, put them back in the feeder and let PaperPort do the collation. It works GREAT...
If you are looking for a reliable scanner with a duplex automatic document feeder, save your money and sanity and keep looking.
The included software is inflexible (global setting for duplex is either on, or off, you can't select the duplex setting without going through 5 menus and 8 clicks to turn duplex scanning on and off)
Save the hair thats left on your head by avoiding this scanner and the included automatic document feeder jammer. Not only are the paper jams frequent (on the type of stuff you would regularly scan, I'm talking about bank statements that come right out of the post mail - not tissue paper) but a paper jam can actually destroy your documents if they get stuck mid-scan. There is no easy release button or pull. Pull tightly, and hope that the bottom advice piece of your phone bill does not take up permanent residence in the duplex bay of your scanner.
A software update will not fix the paper jam feature, so just look...
I got this to help me scan paper documents to save as pdfs to de-paper my office. Except for some difficulties clearing the rare paper jams, it seems to be fine mechanically.
I would be satisfied except I haven't been able to make it play nice with Acrobat v. 7 for Windows XP SP2. The HP-supplied software will produce pdfs, but of generally poor quality compared to what the scanner can do driven from Acrobat. The problem is trying to get a scan of both sides of the paper from the ADF. The recommended TWAIN driver (the "Document" TWAIN) that comes with it simply won't do this from Acrobat, but it works fine for single-sided scans. Using the other TWAIN driver will scan both sides, but it automatically crops out chunks of some pages apparently at random, so you have to correct the scanning area for each page - and it won't let you control the scanner parameters like you should be able to. The WIA driver won't do both sides at all, and has odd defaults on top of that...
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