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Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

It's Not Rocket Science: 4 Simple Strategies for Mastering the Art of Execution

TKO Management!: Ten Knockout Strategies for Becoming the Manager Your People Deserve

TKO Hiring!: Ten Knockout Strategies for Recruiting, Interviewing, and Hiring Great People

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results