5.Our vows: we can provide a guarantee to every customers who purchased our products, once there are any problems, we will make all our efforts to help you and if you don't want to posses it , we can offer you the full refund.
Shipping: Tracking number would be emailed upon completion. Please confirm your shipping address is correct. We will only ship to confirmed address Most of items are shipped within 1-2 working days of receiving payment via USPS/Fedex/UPS/DHL/DHL Global Mail. Terms & Condition: All return items will be tested. If found defective a replacement will be shipped immediately at our cost All sales final. Customer Feedback: We value your input. If you have any questions or are dissatisfied with your shopping experience, please contact us first before leaving feedback. This helps us improve our service to you and other customers. FAQ's When will I get a reply to my e-mail? All your e-mails will be answered within one business day, in the order they were received. If you don't hear back from us within 1 business day, kindly check your spam filter on your ebay email. In some cases, an aggressive email filter can block our messages. In this situation, please either add us as a contact or change your settings, and email us again. How can I hear about discounts and new products? You can search our store name: INKMATE on Amazon.
The authorised South African distributor of this product is under no obligation to honour the manufacture's guarantees/warranties or to provide after-sales service.
Please note that this item is imported from the USA, and is designed to be used in the USA. In addition, if the unit is powered it will come with a US plug and an adapter/transformer may be required. Please click here for more information on power requirements, or check with us if you are unsure or need any assistance!
Please also note that certain items cannot be imported, these include Alcohol, Animals, Batteries, Flammable Materials, Currency, Food, Furs, Chemicals, Explosives, Medications, Plants, Seeds, Supplements, Pressurized Cans, Tactical Equipment, Vitamins, Weaponry and Weaponry Accessories. In these cases, the item and information is displayed for reference purposes only. If you are not sure if we are permitted to bring an item, please send us an e-mail with a link to the item to confirm.
Please also ensure that you are ordering the correct item for your particular application as returns to the USA are costly. Product reviews are also provided for most of our items, which can give you a good idea for possible things to look out for and the quality of the item. By clicking Add to Cart, you are confirming that the item is correct and you accept the conditions listed here.