Juran on Quality by Design: The New Steps for Planning Quality

Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services
- comprehensive approach to planning, setting, and reaching quality goals in business
Building on the experiences of scores of companies and hundreds of managers, J.M. Juran, the world-renowned quality pioneer, presents a new, exhaustively comprehensive approach to planning, setting, and reaching quality goals. Employing three case examples which encompass the three major sectors of the economy -- service, manufacturing, and support, he offers a practical plan for companies to achieve strategic, market-driven goals by following a structural approach to planning quality.
Quality, according to Juran, has become a prerequisite for business success. He cites the loss of market share, failure of products, and waste as results of poor quality planning. Juran provides a set of universal steps which can be used in the basic managerial process to establish quality goals, identify customers, determine customer needs, provide measurement, and develop process features and controls to improve business tactics.
The author gives new emphasis to setting quality goals, planning in "multifunctional" processes, establishing data bases for quality planning, motivating managers and the work force, and introducing quality planning into organizations.
Country USA
Brand Free Press
Manufacturer Free Press
Binding Hardcover
ItemPartNumber 9780029166833
ReleaseDate 1992-05-04
UnitCount 1
EANs 9780029166833

Country	USA
Brand	Free Press
Manufacturer	Free Press
Binding	Hardcover
ItemPartNumber	9780029166833
ReleaseDate	1992-05-04
UnitCount	1
EANs	9780029166833

Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services

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