Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management)
R 2,111
or 4 x payments of R527.75 with
Availability: Currently in Stock
Delivery: 10-20 working days
Please be aware orders placed now will not arrive in time for Christmas, please check delivery times.
Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management)
Used Book in Good Condition
Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding customers' perceptions of value and satisfaction.