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Books > Self-Help > Relationships > Interpersonal Relations > 0761510303
  1. Leadership and the Art of Conversation: Conversation as a Management Tool
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  2. Leadership and the Art of Conversation: Conversation as a Management Tool

    Delivery: 10-20 Working Days
    Customer Ratings (11 reviews)
    Price R1456.00

Additional Information

We speak. We listen. We chat. Lots of people know how to talk—but few know how to really communicate. Conversation is the most powerful yet underutilized tool at a manager?s command. If managers change the way they talk to people, they can become much more than effective managers—they can become great leaders.

Leadership and the Art of Conversation by Kim Krisco is a unique book that approaches the subject of conversation step by step. First it identifies the most productive aspects of conversation—including coaching, listening, managing, organizing, and even personal chat; then it shows readers how to put them to work.

?If you observe leaders,? says Krisco, ? one fact becomes immediately evident. They spend most of their time in conversation. Everything leaders accomplish is the result of their conversations. Change the kinds of conversations you have and you immediately become a more potent and effective leader.?

In Leadership and the Art of Conversation, Krisco covers everything managers need to converse more effectively, including:
• the basic tools and principles of effective conversations
• sample scripts and real-life examples
• making proper requests and dealing with nonresponses
• generating and maintaining commitment
• managing the flow of a conversation
• applying the eight conversational principles

Used wisely, conversation can be a manager?s most valuable asset.

About the Author

Kim H. Krisco
is the internationally recognized speaker, lecturer, and trainer who developed the transition strategy that saw GTE through the largest merger in telecommunications history. The author of Leadership Your Way, he speaks to such groups as the AMA, the FDIC, and the International Business Conference.

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Kim H. Krisco
Brand: Three Rivers Press
Used Book in Good Condition
Three Rivers Press
Three Rivers Press
Three Rivers Press
Three Rivers Press
Most Helpful Customer Reviews

Don't let the first chapter discourage you from reading this amazing book. Although written with managers in mind anyone can benefit from its wise statements. Krisco delivers all he promises in his introduction. You will learn about listening filters, coaching others, couching your ideas so that people will listen. This book is full of insights and pithy sayings that will make you reflect upon your whole life not just your work life. You will learn to understand the "little voice" in your head and learn about listening filters. This book will make you a leader. A leader is described by Krisco as someone who consistently produces extraordiny results. I just completed reading this book and intend to revisit it many more times. I highly recommend this extraordinary work!
This book is an easy read and has step by step techniques that are easy to use. It focuses on understanding distinctions of why people say something and then tries to help put it in a catagory that you can handle with a leadership decision to motivate and coach. Many times I was able glean powerful tools off just one page. I am just finishing my first year as a successful sales manager. Thank you Kim
I can't stand our staff meetings!! They drive me to distraction. This book has helped me to understand why. Go-no-where conversations both one-on-one and in groups are a terrible waste of time. It has given me practical guidance on how to shift the focus of these meetings from the past, to future possibilities and then back to the present where real action can be taken. It has helped to clarify many things that should be obvious but aren't. For example, something as simple as understanding how to properly frame a "request" and knowing the only three valid "responses" to the request is invaluable. I'm not letting people off the hook so easily anymore.
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