Trouble Shooting: Q: Right channel has static. Tried different source and headphones. No help。 A: If there is static noise in one channel, normally it is caused by the tube of that channel. Maybe it has a poor contact after the long shipping process. You can open the chasis and adjust the screw near the tube while listening(contact us and we will give you a photo with marks to help you find it). Also, there is a small possibility that the tube is broken. You can buy a 5899 tube in local shops, which is very normal to see. And we will refund you the cost. Q: It broke just now four loud pops and it's dead. Very disappointed. A: Mainly because the battery is run out of power. Please charge it. If not help, please contact us. Q: The Amp has a lot of electronic feedback/interference when a cellphone is hooked up to it or nearby. It creates popping in the headphones. A: Vacuum tubes are easy to be interfered by devices that can trandfer siganl like cellphones, routers. Please keep the amp away from them. Q: Won't hold a charge, sounds like something is loose inside. A: The charger is broken. Please contact us to get a new one.
Packing List: 1 * headphone amplifier 1 * power supply 1 * 3.5mm audio cable 1 * band