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Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups

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Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups
- Used Book in Good Condition
For more than a decade, Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes:
- Ten proven principles for managing conflict
- A comprehensive framework with step-by-step procedures for creating productive outcomes
- Seven illustrative case examples
- Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation
- Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high
- Eight tasks targeted for designing an overall strategy for managing public disputes
Country USA
Brand Jossey-Bass
Manufacturer Jossey-Bass
Binding Paperback
ItemPartNumber Illustrated
Color Multicolor
ReleaseDate 2001-07-24
UnitCount 1
UPCs 000787957429
EANs 9780787957421

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