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Books > Business & Money > Marketing & Sales > Consumer Behavior > 1491923539
  1. Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
    Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
    Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
    Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
    Image(s) provided for illustrative purposes and may differ from the actual product
  2. Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

    [1491923539]
    Delivery: 10-20 Working Days
    Price R926.00

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Additional Information

Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions.

Product and brand managers, marketing specialists, and business owners will learn how experience diagramming can help determine where business goals and customer perspectives intersect. Once you’re armed with this data, you can provide users with real value.

Mapping Experiences is divided into three parts:

  • Understand the underlying principles of diagramming, and discover how these diagrams can inform strategy
  • Learn how to create diagrams with the four iterative modes in the mapping process: setting up a mapping initiative, investigating the evidence, visualizing the process, and using diagrams in workshops and experiments
  • See key diagrams in action, including service blueprints, customer journey maps, experience maps, mental models, and spatial maps and ecosystem models

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Specifications

Country
USA
Author
James Kalbach
Binding
Paperback
Brand
imusti
EAN
9781491923535
Edition
1
Feature
OREILLY
ISBN
1491923539
Label
O'Reilly Media
Manufacturer
O'Reilly Media
NumberOfItems
1
NumberOfPages
384
PublicationDate
2016-05-05
Publisher
O'Reilly Media
Studio
O'Reilly Media
ReleaseDate
0000-00-00
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