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Operational Support and Analysis ITIL Intermediate Capability Handbook (ITIL v3 Intermediate Capability)

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Operational Support and Analysis ITIL Intermediate Capability Handbook (ITIL v3 Intermediate Capability)

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.
Authored and quality assured by itSMF UK.
Endorsed by the APM Group.
Follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus.
Country USA
Brand The Stationery Office
Manufacturer TSO, The Stationery Office
Binding Paperback
ItemPartNumber 42380569
ReleaseDate 2013-11-04
UnitCount 1
EANs 9780113314294

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