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An experienced collector, international consultant and trainer tells you how to 'collect more of your money and keep (most) of your customers when you master: Three phases of a collection call, The usual excuses and the one you have never heard before, Writing dynamic letters and e-mail, Overcoming irate customers, How to develop a special voice, Work WITH your sales team...and more.



You will find more than 200 pages, packed with "effective" techniques that you can start using right away. It doesn't matter if you collect from consumers or another business, whether you work for youself or for a large corporation; if you want practical tips on collections - this is the book for you!