Buyer Beware! We were excited to get our new wine opener, but after using it just 3 times it is not working! This unit is expensive, over rated and with bad customer service, not worth purchasing! We just wasted our money. The chrome cap that caps the top of the spiral hook mechanism keeps popping out upon depressing the handle. But that's not the real problem as it can be screwed back on. Now with multiple tries every time to open wine bottle, all that happens that upon depressing the handle, the spiral hook punches holes in the cork (as expected) and upon raising the handle it just simply extracted the spiral hook from the cork without the cork budging from the wine bottle, basically rendering it a hole puncher. After contacting customer service after we have owned it only 7 weeks they will not repair or replace this unit. All we wanted was a replacement! Customer Service reply: "Our sincere apologies for the unit not working properly but we use Amazon's...
Hi, I finally got a chance to use the bottle opener and it failed miserably. It was used to attempt to open a bottle of Moscato Barefoot. On it's first usage, the chrome (or stainless steel) cap that caps the top of the spiral hook mechanism just popped out upon depressing the handle. Apparently it wasn't screwed on completely, but that wasn't the problem as I was able to easily screw it back on.
In multiple tries to open the wine bottle, all that happened was that upon depressing the handle the spiral hook punched holes in the cork (as expected) and upon raising the handle it just simply extracted the spiral hook from the cork without the cork budging one iota from the mouth of the wine bottle, basically rendering it a hole puncher.
Fortunately I had a Brookstone Connoiseur wine opener which is virtually identical to the Peak Reserve, and which incidentally is the reason why I got the Peak Reserve (because I thought it to be aesthetically more pleasing), and...
As an frequent wine imbiber, I've tried every form of wine opener. This is probably the nicest and easiest to use bottle opener I've used. It's very heavy-duty, everything about this is beautifully designed and it feels high quality. The downside is it does take a lot of room to store and is not as portable as a wine key. To use: 1.) Cut the foil with the included foil cutter. Set it on top of the bottle, wheels down, and squeeze around the top and twist a few times. It will make a nice clean, professional cut and you can lift the foil circle off. 2.) Place the bottle opener on top of the wine, nestling it down right against the top of the bottle. Press the bottom handle in to grip the bottle. 3.) Pull the lever down to pierce the cork, no twisting required. The lever does all the twisting for you with no effort. Pull up and the cork will come out. 4.) to get the cork off just repeat without the wine and as the cork reaches the top of the opener it slides...
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