Pediatric Nurse Telephone Triage: A Companion to Pediatric Telephone Protocols

Included in this practice tool is straightforward advice encompassing all the “basics” of state-of-the-art nurse triage. Improve triage procedures and administration with detailed guidelines for those who perform telephone triage.

Topics covered include

• The nurse telephone triage process
• Triage quality assurance
• Standard assessment tools
• The golden rules of nurse telephone triage
• Call documentation
• Red flags to watch for
• Call prioritization
• Dealing with difficult callers
• Triage liability and risk reduction
• Determining what the caller “really means”
• Prescribing medications over the phone
• Charging for triage calls
• …plus much more!

Call-specific clinical insights forsound triage decision-making

Pediatric Nurse Telephone Triage provides call-specific clinical insights for sound triage decision-making to help your staff deliver superior telephone advice call after call. It combines the latest evidence-based data with the author’s broad pediatric-care experience to help nurses better understand “the medicine behind the guidelines.”

Included is the clinically focused information triagers need to make more effective use of the best-selling AAP Pediatric Telephone Protocols by Barton D. Schmitt, MD, FAAP. Tables, figures, and algorithms are used throughout to illustrate and explain triage approaches and procedures.

Call types covered include:

Newborn calls—Normal newborn activity and reflexes, newborn feeding, newborn jaundice, ewborn rashes, the crying baby

Illness calls—Fever, headache, allergies, asthma, diarrhea, ear complaints, respiratory symptoms, insect bites, eczema, lice, rashes, red eye, conjunctivitis, seizures, vomiting, urinary symptoms, influenza, and more

Trauma calls—Bone, muscle, joint, and ligament trauma,,head trauma, eye, ear, nose, and teeth trauma, skin trauma

Behavior and development calls—ADHD, school problems, sleeping problems, tantrums, toilet training