☰

Business & Money

Management & Leadership

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

R 1,029

or 4 x payments of R257.25 with Payflex

Payflex

Availability: Currently in Stock

Delivery: 10-20 working days

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:
- Defusing bad situations before they get worse
- Handling complaints patiently and professionally
- Satisfying customers and increasing sales
- Building long-term relationships with important customers
Country USA
Brand McGraw-Hill Education
Manufacturer McGraw Hill
Binding Paperback
ItemPartNumber 9780071745062
UnitCount 1
EANs 9780071745062
ReleaseDate 0000-00-00

You might also like...

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

Perfect Phrases for Managers and Supervisors, Second Edition (Perfect Phrases Series)

Perfect Phrases for Managers and Supervisors, Second Edition (Perfect Phrases Series)

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Perfect Phrases for Motivating and Rewarding Employees, Second Edition: Hundreds of Ready-to-Use Phrases for Encouraging and Recognizing Employee Excellence

Perfect Phrases for Motivating and Rewarding Employees, Second Edition: Hundreds of Ready-to-Use Phrases for Encouraging and Recognizing Employee Excellence

Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment (Perfect Phrases Series)

Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment (Perfect Phrases Series)

Perfect Phrases for Meetings: Hundreds of Ready-to-Use Phrases to Get Your Message Across and Advance Your Career

Perfect Phrases for Meetings: Hundreds of Ready-to-Use Phrases to Get Your Message Across and Advance Your Career

Perfect Phrases for Documenting Employee Performance Problems (Perfect Phrases Series)

Perfect Phrases for Documenting Employee Performance Problems (Perfect Phrases Series)

Perfect Phrases for Performance Reviews 2/E (Perfect Phrases Series)

Perfect Phrases for Performance Reviews 2/E (Perfect Phrases Series)

Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions (Perfect Phrases Series)

Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions (Perfect Phrases Series)