Reference and Information Services: An Introduction

• ethics, reader's advisory, information literacy, and other key aspects of reference librarianship;
• selecting and evaluating reference materials, with strategies for keeping up to date;
• assessing and improving reference services;
• guidance on conducting reference interviews with a range of different library users, including children and young adults;
• a new discussion of reference as programming;
• important special reference topics such as Google search, 24/7 reference, and virtual reference; and
• delivering reference services across multiple platforms

As librarians experience a changing climate for all information services professionals, in this book Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in today's libraries.