Service Management: Operations, Strategy, Information

Service Management: Operations, Strategy, Information Technology
- Used Book in Good Condition
Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The new edition is designed to develop students' skills in both strategic and operational issues pertaining to services.
Country USA
Brand McGraw-Hill Education
Manufacturer Mcgraw Hill Higher Education
Binding Hardcover
Height 11.098403
Length 8.799195
Weight 0.00881849048
Width 1.098423
ReleaseDate 0000-00-00

Country	USA
Brand	McGraw-Hill Education
Manufacturer	Mcgraw Hill Higher Education
Binding	Hardcover
Height	11.098403
Length	8.799195
Weight	0.00881849048
Width	1.098423
ReleaseDate	0000-00-00

Service Management: Operations, Strategy, Information Technology