Setting the Table: The Transforming Power of Hospitality in Business

Restaurant Success by the Numbers, Second Edition: A Money-Guy's Guide to Opening the Next New Hot Spot

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney Institute Leadership Series)

Restaurant Owners Uncorked: Twenty Owners Share Their Recipes for Success

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets

Letters to a Young Chef (Art of Mentoring)