I received the black toner cartridge but when installed, I got an error message that the LD brand compatible toner was empty. The specific message was "K toner not installed...K toner empty." So the initial rating after 1 day is for one star. I have contacted Speedy Inks via the Amazon system and will update this review and to be fair I will reassess my rating based on the results.
Speedy Inks customer service responded quickly and provided a suggestion that the contacts be cleaned. I tried that but there was no difference. They then provided a replacement cartridge; LD brand again, but it also did not work. I then ordered an OEM Okidata toner from another company and it works fine. So, it appears that compatible toners may not work with the printer. Support was good, but the product was not acceptable.
This product causes a fatal error when installed into my Oki MC361 printer. The cartridge has to be removed before the printer will do anything. Bought another ink cartridge from a different manufacturer and it works just fine. It appears all these non-OEM products are "buyer beware" but I felt compelled to share this in case it helps someone else.
I have mix feelings on this product, I ordered several at one go and when it came to use it, upon replacement, it did not work. so i replaced another one and that worked. I have two bad cartridges and i was unable to return it as the website said it was pass my time for return. So buying in bulk is a sin.
The authorised South African distributor of this product is under no obligation to honour the manufacture's guarantees/warranties or to provide after-sales service.
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