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Coverage for product breakdowns and malfunctions
24/7 customer support
Free shipping on all repairs with no deductibles or hidden fees
Fully transferable with gifts. Cancel anytime, full refund in the first 30 days
If you purchase this service plan and eligible product for this service plan, you acknowledge that Amazon may send the service plan seller relevant product and price information for the purpose of administering the plan
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Upon purchase, you will get an email confirmation from SquareTrade.ÿ You will not be mailed a paper contract.ÿ If you have questions, please call: 1.877.WARRANTY.
Most Helpful Customer Reviews
I am a loyal Square Trade customer and had never had an issue with any of their warranty coverage until now. I ordered a Samsung Chromebook last year. As with any electronic device, I chose what I thought was the ACCIDENTAL coverage. I am very careful with my items but an accident can happen at any time, so I always buy the ACCIDENTAL coverage. Well, up until now I have NEVER had to make a claim. But lo and behold, my Chromebook(which I love) had an accident. I was upset but only for a moment because I remembered, Hey I have Coverage from SquareTrade, I will just make my claim send it in and have a new one in a few weeks.BUT, when I called to file my claim, I was informed I only had LapTop Protection and NOT Accidental. I said there must be some mistake because if you look at my account, all of my items that are eligible for ACCIDENTAL coverage have it. They said no, yours only covers software/hardware and internal issues. I said WHY WOULD I HAVE that coverage ONLY for a Chromebook...
After I purchased a high-end refurbished laptop on Amazon along with this SquareTrade warranty I noticed that the contract read ‘new’. I contacted SquareTrade to correct that and have it changed to ‘refurbished’ and received the following email back:
“SquareTrade offers Protection Plans directly for new items only. Used and refurbished items are only eligible when purchased on eBay. Unfortunately, we are no longer offering warranties on a refurbished unit purchased from a retail store or website like Amazon. We made this decision because SquareTrade has found that the failure rate on refurbished items purchased from retailers are unacceptably high. Our responsibility to our insurer and our customers led to the decision not to warrant an item that has such a proven high failure rate.”
This policy is stated nowhere on this item listing - if I missed it please comment and let me know.
I bought a chrombook, had it about 6mos. a few days ago my power chord started intermittently charging. I went on line to file a claim and the site ran me in circles. I called and asked is the power chord covered. I was on hold for a while, about 10 min while they found out if the chord was covered. He got back and said i had to contact the chromebook manufacturer. I bought the product on amazon, and this warranty. Have no idea who or where to call. I just want them to reolace my power chord and they say they can BUT. and it's been 2hrs now i've been running around in circles trying to get this chord replaced. thankfully the chord is in the exact spot that let's it charge... I don't know what i'll do but i find this very very very frustrating.
The authorised South African distributor of this product is under no obligation to honour the manufacture's guarantees/warranties or to provide after-sales service.
Please note that this item is imported from the USA, and is designed to be used in the USA. In addition, if the unit is powered it will come with a US plug and an adapter/transformer may be required. Please click here for more information on power requirements, or check with us if you are unsure or need any assistance!
Please also note that certain items cannot be imported, these include Alcohol, Animals, Batteries, Flammable Materials, Currency, Food, Furs, Chemicals, Explosives, Medications, Plants, Seeds, Supplements, Pressurized Cans, Tactical Equipment, Vitamins, Weaponry and Weaponry Accessories. In these cases, the item and information is displayed for reference purposes only. If you are not sure if we are permitted to bring an item, please send us an e-mail with a link to the item to confirm.
Please also ensure that you are ordering the correct item for your particular application as returns to the USA are costly. Product reviews are also provided for most of our items, which can give you a good idea for possible things to look out for and the quality of the item. By clicking Add to Cart, you are confirming that the item is correct and you accept the conditions listed here.