Stop Spinning Your Wheels: Using Results-Based Accountability to Steer Your Agency to Success

This is an inspiring book about what it takes to create change in a large government organization. It shows how the Results-Based Accountability concepts of population and performance accountability can put the role of the agency in perspective; and how that perspective can be used to create partnerships across the provider community and across the state. It tells the story of how such a broadly based partnership was used to create the Connecticut Kids Report Card. And it tells the continuing story of how committed leadership in the Department of Children and Families (“DCF” or the “Department”) is making progress on infusing performance accountability into the culture of the organization. The book is filled with practical lessons and advice about what it takes to make changes at this scale. - Mark Friedman, Director of the Fiscal Policy Studies Institute, September 2016