The Coward's Guide to Conflict: Empowering Solutions for Those Who Would Rather Run Than Fight (Conflict Management Techniques for Better Relationships at Work, Self-Help Book for Managers)

Dealing with People You Can't Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst

How to Manage Conflict: Turn All Conflicts Into Win-Win Outcomes

Twenty Ads That Shook the World: The Century's Most Groundbreaking Advertising and How It Changed Us All

Can't Buy My Love: How Advertising Changes the Way We Think and Feel

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

Fast-Track Management and Organizational Behavior (Fast-Track Textbooks)

The 3rd Alternative: Solving Life's Most Difficult Problems

Conflict Resolution

Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment (Perfect Phrases Series)

Getting to Yes: Negotiating Agreement Without Giving In