The Executive Guide to Call Center Metrics

The Executive Guide to Call Center Metrics
- Used Book in Good Condition
As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.

Country	USA
Brand	Robert Houston Smith Publishers
Manufacturer	Robert Houston Smith Publishers
Binding	Paperback
PartNumber	RKC2009300204
IsAdultProduct
Height	9
Length	6
Weight	0.72
Width	0.45
NumberOfItems	1
ReleaseDate	0000-00-00

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