The Handbook for Quality Management, Second Edition: A Complete Guide to Operational Excellence

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The definitive guide to organizational excellence--completely updated

Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance oneffectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference.

Coverage includes:

• Business-integrated quality systems
• Organizational structures
• The quality function
• Approaches to quality
• Customer-focused organizations
• Integrated planning
• Strategic planning
• Understanding customer expectations and needs
• Benchmarking
• Organizational assessment
• Process control
• Quantifying process variation
• Quality audits
• Supply chain management
• Continuous improvement
• Effective change management
• Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches
• Management of human resources
• Motivation theories and principles
• Management styles
• Resource requirements to manage the quality function

Over the past 40 years, the quality managementdiscipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization.

Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the properunderstanding and application of quality managementin the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ.

The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition:

• Clearly defines quality management principles and their application within a cross section of industries
• Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Managementdiscipline
• Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments
• Discusses controls such as statistical process control, audits, and supply chain management
• Explains the stages of continuous improvement
• Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others
• Features simulated and past exam questions to help you study for the ASQ CMQ/OE exam with answers that can be found at www.mhprofessional.com/HQM2