I read "The Power of Nice" a few years back and enjoyed it, and was pleasantly surprised to come across this book by the same authors, and enjoy it just as much. Little things often turn out to be big things, and little words or deeds carry big rewards, as I've always found and as this short book illustrates with lots of good examples. (And the lack of little gestures can have big fallout, as "Dog Poop Girl" and others have found out.) A well-written, relevant, and useful book. Recommended.
A great refresher for the entrepreneur who along the way may forget or overlook the power of small and its impact.
The small things in life we brush off as inconsequential may very well be THE thing that gives our life true quality.
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