UP! Your Service New Insights: True Stories of Winners and

UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service (UP! Your Service)

True stories of winners and losers in the quest for superior service. Who wins? Who loses? Itâ€™s up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service, and what you must avoid (Chapter 13: The Infinite Absurdity Awards). Plus many more easy-to-use insights on the spirit, language, and culture of superior service. Take a look!
Country USA
Manufacturer Kaufman Professional Services
Binding Paperback
ItemPartNumber new-Feb172017-c0050447
EANs 9789810459390
ReleaseDate 2002-05-14

Country	USA
Manufacturer	Kaufman Professional Services
Binding	Paperback
ItemPartNumber	new-Feb172017-c0050447
EANs	9789810459390
ReleaseDate	2002-05-14

UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service (UP! Your Service)