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Requires the CM18445 console to operate
DECT 6.0 digital technology
10 number speed dial and extra-large display for easy viewing
100 name and number phonebook directory
The VTech CM18045 Accessory Handset for the VTech CM18445 Small Business System is an accessory handset only. It requires the VTech CM18845 main console to operate.
Most Helpful Customer Reviews
The VTech CM18445 platform is a decent multi-extension, multi-line system for anyone looking for a wireless deployment. I am using it for a larger home where I need several lines for personal and business use but this would also be very well suited for a home business, a small medical or practice, a small real estate office, or anywhere else where 5-10 extensions are needed with basic functionality. It lacks the capabilities of a hosted voip platform like a ShoreTel Sky or a FreedomVoice but it also doesn't require an IT person to deploy. (Disclaimer: I am an IT person).
Pro's: easy to setup, easy to configure (you will need the manual), Opportunities for improvement: voicemail to email, longer call recording, wireless extenders, ability to centrally manage & configure the system (directories, speed dials, call patterns, etc - pretty much everything must be programmed on an extension to extension basis).
I have just tried out this phone along with a few cordless extension sets. Overall, I think that it's a good system that has a lot of solid features compared to the competition.
Biggest shortcoming is that you can't call back someone who leaves a voicemail or write down their number with caller ID because only the name, but not the full phone number, is displayed.
Pro's: -one of the few affordable, 4-line phone system with cordless extensions -Looks sleek and pleasing to the eye -Good call quality
Con's: -Caller ID in voicemail is poorly though out. It only displays the name but omits the phone numbers. There is no obvious way to call back this person or write down their phone number if they didn't leave their phone number. Only way is to scroll through the messages, then exit the mailbox, and go to the directory, and scroll back to the same name to get phone number. On my previous ATT 2-line phone, it was possible to find out...
Really wanted this system to work. But poor Software in the base unit. This phone will not function well with multiple lines. If a call rings while you are dialing and you pick it up the other line stays open and busy, same if someone on hold hangs up, the line stays busy. Then it is difficult to go back and hang up because if you hang up Line2 when you pick it up again, it opens Line 2 again because Line 1 is still busy. To hang up Line 1 you have to hang up Line 2 with your finger, then while still hung up, press the Line 1 button then hang that one up. It should open the line automatically when either a number isn't fully dialed, or when someone on hold hangs up. I contacted Customer Service and there response was that is how it is programmed a line on hold will not hang-up until after 10 minutes. This means way too much work to go back and hang up lines that aren't in use. Our old phones don't hold the line open until it is actually connected and when someone hangs up on...
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Please note that this item is imported from the USA, and is designed to be used in the USA. In addition, if the unit is powered it will come with a US plug and an adapter/transformer may be required. Please click here for more information on power requirements, or check with us if you are unsure or need any assistance!
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