Working with Microsoft Dynamics(TM) CRM 4.0

Working with Microsoft Dynamics(TM) CRM 4.0

Get a practical introduction to Microsoft Dynamics CRM now updated for Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM is a value-packed customer-relationship management (CRM) solution for small- and mid-market businesses. The latest version adds workflow management capabilities, and will be delivered as an on-demand service through MicrosoftÂ® Office Live. With topics that include developing new functionality, designing implementations, and integrating Microsoft CRM with other business applications including Microsoft Office OutlookÂ®, Microsoft Office InfoPathÂ®, and Microsoft SharePointÂ® Products and Technologies this is one of the only books written for both developers and those who implement business solutions. Authored by experienced practitioners, this book provides case studies, integration and performance guidelines, and toolsets the information you need to help you create successful CRM solutions. This book also explains how to maintain Microsoft Dynamics CRM 4.0, making it of interest to IT professionals who support Microsoft Dynamics CRM 4.0 users. And power users will learn how to customize individual Microsoft Dynamics CRM 4.0 experiences. Key Book Benefits: Delivers practical information from expert authors who have deployed, customized, and maintained Microsoft Dynamics CRM in the field Provides case studies, integration and performance guidelines, and toolsets Includes code samples, and demo data will be available on the Web

Country	USA
Binding	Paperback
EAN	9780735623781
Edition	2nd ed.
ISBN	0735623783
Label	Microsoft Press
Manufacturer	Microsoft Press
NumberOfItems	1
NumberOfPages	640
PublicationDate	2008-03-05
Publisher	Microsoft Press
Studio	Microsoft Press
ReleaseDate	0000-00-00

Working with Microsoft Dynamics(TM) CRM 4.0

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