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Call Center Fundamentals: Workforce Management

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Call Center Fundamentals: Workforce Management

The second edition of this popular ebook contains updated information, better format, and answer keys to the activities. It also presents new chapters focusing on non- voice accounts and problem solving techniques to various problems in managing workforce.

_How to determine your agents per day and per hour?
_Is getting 100% service level a good idea?
_How can you improve your sales or collections with workforce management?
Country USA
Author Donnie Baje
Binding Kindle Edition
Edition 2
Format Kindle eBook
IsAdultProduct
NumberOfPages 58
PublicationDate 2015-02-04
ReleaseDate 2015-02-04

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