☰

Business & Money

Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization

Not Available / Digital Item

Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization

110 Tips that Call Centers can implement and receive immediate benefits of improved operations and higher levels of employee and customer satisfaction.

"I once heard it said that running a call center is not rocket science. While you may not need the skills and education of an aerospace engineer, successful call center management does require certain skills and insight."-RANDY RUBINGH

Call Center Rocket Science provides practical, hands-on advice on a wide variety of topics essential to effective call center management, including:

RECRUTING AND HIRING: How to find great agents, what to look for in a candidate, how to weed out applicants that may not be a good fit, closing the best candidates.

TRAINING: How to develop an effective new-hire training course that prepares reps to successfully take calls starting their first day on the floor.

MANAGEMENT: Creating a world-class culture to motivate and retain your staff. Analyzing and understanding call center statistics.

CALL CENTER OPERATIONS: Handle day-to-day activities of a call center and manage business without constantly fighting fires.

OUTSOURCING: For outsource Providers, tips on how to make your client satisfied and give you more business. For those who Outsource, tips on how to get behind the scenes and truly understand the level of service being provided to your customers.

Country	USA
Author	Randy Rubingh
Binding	Kindle Edition
Edition	1
EISBN	9781482740103
Format	Kindle eBook
IsAdultProduct
Label	Randy Rubingh
Manufacturer	Randy Rubingh
NumberOfPages	206
PublicationDate	2013-03-21
Publisher	Randy Rubingh
ReleaseDate	2013-03-21
Studio	Randy Rubingh

You might also like...

Call Centers For Dummies

Call Centers For Dummies

Call Center Fundamentals: Workforce Management

Call Center Fundamentals: Workforce Management

Call Center Workforce Management (Call Center Fundamentals Series Book 1)

Call Center Workforce Management (Call Center Fundamentals Series Book 1)

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Design a Better Business: New Tools, Skills, and Mindset for Strategy and Innovation

Design a Better Business: New Tools, Skills, and Mindset for Strategy and Innovation